FAQ

General

Everything you need to know about Ghost and other general questions.

The Ghost A1 stands for "Aluminum one," which means the case is constructed by one solid piece of aluminum that wraps around the complete keyboard securing it in position. The Ghost K1 stands for "Keyboard one"- our Ghost K1 keyboard, in contrast to our Ghost A1 keyboard, is gripped tightly by plastic and not aluminum. Ghost K1 is our entry-level keyboard to encourage anyone to pick up the keys.

Unfortunatley our keyboards are not, that does not mean that we won't offer a keyboard that is hot swappable in the future.

All our current keyboards are standard QWERTY layout.

Ghost is a sub-brand of Clutch Chairz, the guys who make the amazing Pewdiepie chair. Ghost is manufactured by Clutch and is still owned by Clutch. The team at Clutch decided to create Ghost as passion project, which ended up turning into a full fledged company. 

Shipping Policy

We ship mostly worldwide with the exception to a couple of locations, see below if you country is not included. 

We ship to almost every single country and city in the world! Here is the list of countries that we do not ship to: Africa, Greenland, Iceland, Norway, Middle East (except UAE).

Our warehouse is based in Texas, USA, and will usually take 1 working day to be processed and are delivered within 3-5 working days from pick up date. Exceptions include distant locations, preorders and stock availability.

* Ghost Keyboards will not be held accountable for any shipping delays due to customs or carrier delays and unforeseen circumstances outside of our control.

As soon as you have completed your order, you will initially receive an order confirmation email. Once your product is ready to ship, you will receive another email containing your tracking information with a tracking number. 

You can download an app called Shop which will allow you to track all your orders online in one app.

Returns And Exchanges

More info will be updated very soon on returns and exchanges.

In the unlikely event that you encounter any damaged, defective or missing parts, please email us at support@ghostkeyboards.com with your order number and photos of the affected area so our Support team can do their best to assist you. Please refer to our Return and Refund Policy that we have in place for more information. 

We hate to see you go but if you need to cancel your order please email Support@ghostkeyboards.com

Click here to see our full return policy.

Warranty

Here you can find out how you can redeem your free extended warranty with three easy steps.

Want to extend your warranty on your product by 2 years? Click here to learn more! 

All Keyboards, Mice, have an included warranty of 1 year. If you would like to extend your warranty for free in 3 simple steps click here

*Bluetooth adapter, key puller, and spare spacebar are NOT covered under warranty as it is only a complimentary accessory.

Bread Financing Program

Bread is our preferred financing partner which we use for Clutch Chairz well. Right now Bread finance only works in the USA but will be hopefully coming to more countries soon! 

If you have any troubles with Bread please reach out to their team for help as they are more than happy to assist you. You can contact their support here.

Software

Download Mouse Software Here.

Download Keyboard Reset Software Here.

Download Keyboard Reset Software Manual Here.

Keyboard & Mouse Manual

Mouse: Here