FAQ
General
Everything you need to know about Ghost and other general questions.
What Is The Difference Between A1, K1 & K1 PRO?
The Ghost A1 stands for "Aluminum one," which means the case is constructed by one solid piece of aluminum that wraps around the complete keyboard securing it in position.
The Ghost K1 stands for "Keyboard one"- our Ghost K1 keyboard, in contrast to our Ghost A1 keyboard, is gripped tightly by plastic and not aluminum. Ghost K1 is our entry-level keyboard to encourage anyone to pick up the keys.
The K1 PRO is our most recent iteration of the K1 keyboard. It a custom acrylic case, 5-pin Hot-swappable PCB, Double Shot PBT keycaps, and much more!
Is Your Keyboard Hot Swappable?
The K1 PRO is!
Unfortunately our A1 & K1 keyboards are not, that does not mean that we won't offer a keyboard that is hot swappable in the future.
What Key Type Is Your Keyboard?
All our current keyboards are standard QWERTY layout.
Shipping Policy
We ship mostly worldwide with the exception to a couple of locations, see below if you country is not included.
Where Do We Ship To?
We only ship to the following regions/ countries using the given webistes-
- USA - (ghostkeyboards.com)
- Canada - (ca.ghostkeyboards.com)
- Europe Countries- (eu.ghostkeyboards.com (Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland)
- UK - (uk.ghostkeyboards.com)
How Long Will My Order Take?
Our warehouse is based in Texas, USA, and will usually take 1-3 working days to be processed and are delivered within 5-7 working days from pick up date. Exceptions include distant locations, preorders and stock availability.
* Ghost Keyboards will not be held accountable for any shipping delays due to customs or carrier delays and unforeseen circumstances outside of our control.
How Do I Track My Order?How Do I Track My Order?
As soon as you have completed your order, you will initially receive an order confirmation email. Once your product is ready to ship, you will receive another email containing your tracking information with a tracking number.
You can download an app called Shop which will allow you to track all your orders online in one app.
Lost Package Policy
What if my package was lost after it was delivered?
In the case the parcel has been lost by the courier or has been delivered but not received by you, please file a claim with the courier.
Courier services are liable for all lost packages and will be able to assist you.
We are unable to provide you with refunds or replacements if this were to happen.
Returns And Exchanges
What Do I Do If I Face An Issue With My Purchase?
In the unlikely event that you encounter any damaged, defective or missing parts, please email us at support@ghostkeyboards.com with your order number and photos of the affected area so our Support team can do their best to assist you. Please refer to our Return and Refund Policy that we have in place for more information.
How Do I Cancel My Order?
We hate to see you go but if you need to cancel your order please email Support@ghostkeyboards.com
Return Policy
Click here to see our full return policy.